COVID19 Whatsapp Helpdesk: Passed 1.7 Crore Users, More - TECHNOXMART

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MyGov Corona Helpdesk Chatbot Passed 1.7 Crore Users In 10 Days Of Launch

A total of 2.5 Crore conversations were completed with MyGov Corona Helpdesk Chatbot on WhatsApp.

MyGov Corona service, the official WhatsApp chatbot by the Central Government that was aimed to eradicate pretend news and unfold awareness regarding COVID-19, has crossed the milestone of 1.7 large integer users in ten days of its launch. The chatbot is intended to serve info regarding the sickness that's believed to be caused by the Novel Coronavirus (known as SARS-CoV-2). Subsequently, the MyGov Corona service was launched in English, even though the GRB distended its scope by providing support to Hindi. the govt conjointly recently enlarged coronavirus awareness initiatives by launching a MyGov Corona Newsdesk channel on message and a passionate Corona service chatbot on Facebook.

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The MyGov Corona service was launched by the Indian government on WhatsApp on March twenty. It crossed the mark of initial one large integer users and processed over 1.4 large integer conversations from users across the country among the primary week of its launch. The user base has swollen to over one.7 large integer users besides total conversations striking the milestone of 2.5 large integers on March thirty, Haptik, the corporate that developed the chatbot disclosed over a voice call.

Even though the chatbot gained a great deal of traction shortly when its launch because of the coverage by numerous Indian and international media homes, its daily user growth quite doubled when Prime Minister Narendra Modi proclaimed its existence in an exceeding video conference on Lady Day, whereas light numerous ways that to unfold social awareness to fight COVID-19.

As per the information, the MyGov Corona service chatbot had seventeen lakh daily active users on Lady Day — on the day once the Prime Minister mentioned its availableness to the general public. however that range grew quite double to over thirty-five lakh daily users on March twenty-six.

The unexpected spike in users created it troublesome for the Haptik and WhatsApp groups to handle the extra traffic for many hours.

“That was a tricky time,” recalled Aakrit Vaish, Co-Founder and corporate executive, Haptik, during a telecom voice communication. “We, each Haptik and WhatsApp, we tend weren't ready to handle the type of scale that suddenly we got hit with."

The development team behind the chatbot was able to restore the expertise when regarding 3 or four hours by creating numerous changes within the underlying technologies. Some technology and infrastructure tweaks were conjointly created to make sure that the larva will answer user queries instantly.

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“Now we are able to rescale even more,” aforesaid Vaish by all odds. “So now, we're obtaining 1,000,000 and a half to 2 million (15 to twenty lakh) users each day. we are able to simply scale this up to 10-15 million (1-1.5 crore) users each day conjointly.”

Initially, the MyGov Corona service chatbot was launched in exactly English, although in an exceedingly few days when its debut, the team enclosed Hindi support. this suggests that they are often employed by an oversized range of individuals UN agency do not perceive English. The team, however, does not have any concrete plans to expand language support to different Indo-Iranian language languages.

“We are operating with the MyGov team to work out if and after we wish to try to to a lot of languages,” Vaish told over email.

Having aforesaid that, the chatbot will offer access to state and language-specific chatbots offered by the Gujarat, geographic area, Karnataka, and Kerala governments.

Users will begin with the MyGov Corona service by merely saving the quantity - 9013151515 in their contact list so send a message to the chatbot. as an alternative, an instantaneous link to the chatbot is additionally obtainable to let users simply begin their conversations with the package that uses machine learning and computer science (AI) algorithms to produce a collection of data.

In terms of content, the MyGov chatbot on WhatsApp provides details regarding the key COVID-19 symptoms, skilled recommendation from AIIMS-Director, and basic information regarding the coronavirus natural event. It conjointly includes the helpline range and email ID assigned by the govt concerning the pandemic. All this helps to know the sickness while not hopping on any unproven info received through social media platforms. moreover, users may also share the knowledge directly from the larva by repeating the text or forwarding the messages it sends over WhatsApp.

The MyGov Corona service is not the sole chatbot by the Indian government. message users will access the dedicated MyGov Corona Newsdesk channel. Similarly, there's conjointly an identical chatbot on Facebook. Some state governments within the country have conjointly brought their own bots for social media platforms to convey official info and updates associated with the coronavirus natural event.

International bodies like the planet Health Organisation (WHO) and therefore the United States of America Centers for sickness management and interference (CDC) even have their dedicated coronavirus-focussed chatbots for the general public.
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